Refunds & Cancellation Policy

• Plans are optional. Every account can stay on the Free plan. 2xurl never charges your card or UPI automatically.
• Paid plan renewals. A paid plan (monthly or yearly) renews by deducting its fee from your prepaid wallet credit at the end of each period. You can cancel from the Billing page at any time without a cancellation fee: the plan stays active until the end of the period already paid for and then moves to Free. Unused time on a cancelled or downgraded plan is not refunded. If the wallet cannot cover a renewal, the plan stays active for a short grace period and then moves to Free; your short links keep working.
• Upgrades. Moving to a higher plan takes effect immediately; the wallet is charged the difference for the rest of the current period, or the new period less a credit for unused time.
• Closing your account. You can ask us to delete your account by emailing [email protected]. Once deleted, your short links stop redirecting and your data is removed as described in our Privacy Policy.
• Cancelling a payment in progress. If you close the checkout before paying, no money is taken. If money was debited but the payment did not complete, see section 5.

• A top-up is credited to your workspace wallet as soon as the payment gateway confirms it.
• Wallet credit pays for plan fees and for usage beyond your plan's included amounts, and does not expire while your account is active.
• Credit already used for links, clicks, QR codes, API calls or other services is consumed and cannot be refunded.
• A GST invoice is issued for every top-up made in INR.

Wallet top-ups are non-refundable once credited. We refund a payment in full to the original payment method only when:

• you were charged more than once for the same top-up (duplicate payment);
• money was debited but the credit never reached your wallet;
• we charged you the wrong amount because of an error on our side;
• the law requires a refund.

If your bank account, card or UPI was debited but the payment failed, the amount is usually reversed automatically by your bank or by our payment partner (Cashfree for payments in India, PayPal elsewhere) within 5–7 working days. If it has not come back after that, or the payment succeeded but your wallet was not credited, contact us with the transaction ID and we will either credit your wallet or refund you.

• Email [email protected] or use our contact form within 30 days of the payment.
• Include the email or phone number on your account, the workspace name, the payment date and amount, and the transaction or order ID from your invoice or bank statement.
• We reply within 2 working days to confirm whether the refund is approved.

• Approved refunds are initiated within 3 working days.
• The money reaches your original payment method within 5–7 working days after that, depending on your bank or card issuer. UPI refunds are often faster.
• Refunds are always made in the currency and to the method you paid with. We do not refund in cash.
• The wallet credit linked to a refunded payment is removed from your wallet.

• Wallet credit that has already been used.
• Unused wallet credit, including when you stop using 2xurl or close your account — except for the payment errors described in sections 4 and 5.
• Credit in accounts suspended for breaking our Terms of Service, such as phishing, malware or spam links.
• Free allowances, promotional or bonus credit given by us.

For any question about a payment, refund or cancellation, email [email protected] or reach us through our contact page.